FAQ'S

Before sending in your package, please call our office at (866)CMP-5955 during regular business hours so that we can make notations on your account for faster processing.

The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. Order by phone, email, mail, or fax is unavailable at this time.

In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.

Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service use (USPS.com or UPS.com) and enter the tracking number to check on the status of the delivery your package.

Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service use (USPS.com or UPS.com) and enter the tracking number to check on the status of the delivery your package.

Unfortunately, we don't offer exchanges but we are happy to accept the unused product for return in original packaging within 30 days of purchase. Customer is responsible for all return shipping charges. Once the return is approved, the customer will be refunded the cost of the product and any tax that was collected. This process may take up to 14 business days from the time the return has been received. If you want a different size or product, you may place a new order at any time or wait until your refund has been processed. ** NOTE: If your return is worn, damaged, or used, the product will be not be eligible for a refund. The product will be returned to you and a refund will not be issued. No shipping costs, duties, or VAT will be refunded on a return. All custom orders begin production immediately upon approval of final artwork and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. Additional non-returnable/refundable items: Gift cards Downloadable software products After 30 days, items may not be returned for any reason. If you have any questions about returns, please contact inquiries@eventtee.com.

If an item is out of stock or backordered, we will do our best to replenish the stock of that item as quickly as possible.

We accept all major credit cards which are processed through our secure server. All orders must be paid for in advance.

Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please give us a call to document the situation and to assist you in recovering the lost package. USPS: 1-800- ASK-USPS (1-800-275-8777) / FedEx: 1-800- GO-FEDEX (1-800-463-3339).

Absolutely! As long as we can verify your address, we will ship your item to you. Just keep in mind that international shipping rates apply to all orders outside the United States.